Seagate Backup Plus Dropped Drive Recovery

A design studio in Brighton contacted Brighton Data Recovery after their Seagate Backup Plus Ultra Touch external hard drive suffered physical damage from a fall. The reported issues included:

  • The hard drive fell onto the ground in the office, and after the impact, it stopped working.
  • The client took it to a local computer repair shop, which confirmed that the drive required professional data recovery.
  • The drive contained all work files for a team of 15 designers, including:
    • Graphic design projects, CAD files, client presentations, and office documents.
  • No backup was available, making recovery critical for the business.

Since physical shocks can cause internal mechanical failures such as head crashes or motor seizures, a cleanroom recovery approach was necessary.

Our Expertise in Seagate Backup Plus Hard Drive Recovery

With 25 years of experience, Brighton Data Recovery specializes in:
✔ Recovering physically damaged Seagate Backup Plus external hard drives
✔ ISO-certified cleanroom repairs for dropped and impact-damaged HDDs
✔ Forensic-level data recovery using Acelabs PC3000, DeepSpar imaging, and advanced mechanical repair tools

Diagnosis & Recovery Process

Upon receiving the Seagate Backup Plus Ultra Touch hard drive, our engineers conducted a detailed forensic evaluation. The key findings included:

  • The hard drive was no longer spinning, indicating potential spindle motor or head damage.
  • Clicking sounds suggested damaged or stuck read/write heads.
  • The drive’s platters were intact, meaning data was still recoverable.

To successfully recover the design studio’s lost work, we implemented a multi-step forensic recovery strategy:

Step 1: Cleanroom Repair & Drive Stabilization

  • Opened the hard drive in a cleanroom to prevent contamination.
  • Replaced the damaged read/write heads with donor parts from a matching Seagate model.
  • Repaired the spindle motor, allowing smooth rotation of the platters.

Step 2: Drive Cloning & Bad Sector Management

  • Used DeepSpar Disk Imager to create a sector-by-sector forensic clone.
  • Applied adaptive read techniques to bypass bad sectors and extract maximum recoverable data.

Step 3: File System Reconstruction & Data Extraction

  • Repaired corrupted NTFS file system structures to restore missing folders.
  • Extracted and verified all design files, CAD drawings, and office documents.

Step 4: Data Integrity Check & Secure Transfer

  • Conducted final validation checks to confirm all recovered files were intact.
  • Successfully transferred the restored data to a new high-performance external SSD.

The Result

We successfully recovered 98.9% of the design studio’s lost files, including:
✅ Graphic design projects (Adobe Photoshop, Illustrator, InDesign files)
✅ 3D CAD drawings, video editing files, and multimedia content
✅ Client proposals, invoices, and internal work documents

The design studio was able to resume all ongoing projects, ensuring no permanent data loss despite the hard drive’s physical damage.

Why Choose Brighton Data Recovery for Seagate Backup Plus Hard Drive Recovery?

✅ 25 Years of Expertise – Specialists in recovering data from impact-damaged HDDs.
✅ Cleanroom Repairs – Safe handling of delicate hard drive components.
✅ Forensic Data Extraction – Recovering lost business files and creative projects.
✅ Fast & Secure Process – Ensuring complete confidentiality and minimal business disruption.

If your Seagate Backup Plus external hard drive has suffered physical damage or is no longer working, contact Brighton Data Recovery today for professional assistance!