Dell XPS Desktop NVMe Drive Recovery – Western Digital SSD Not Recognised

A client contacted Brighton Data Recovery after their NVMe SSD in a Dell XPS Desktop stopped being recognized. The reported issues included:

  • The Western Digital NVMe SSD was no longer detected in the Dell XPS Desktop.
  • The drive was removed and tested in an external caddy, but still would not connect.
  • Western Digital offered a replacement drive under warranty but could not recover the client’s data.
  • The drive contained critical work documents, personal files, and software installations.
  • The client had no backup, making data recovery essential.

Since NVMe SSD failures can be caused by firmware corruption, NAND degradation, or controller failure, a forensic chip-level data recovery approach was required.

Our Expertise in NVMe SSD Data Recovery

With 25 years of experience, Brighton Data Recovery specializes in:
✔ Recovering data from failed, non-detectable NVMe SSDs
✔ Chip-off and NAND-level recovery techniques for SSD failures
✔ Forensic data extraction using Acelabs PC3000, DeepSpar imaging, and memory chip readers

Diagnosis & Recovery Process

Upon receiving the Western Digital NVMe SSD, our engineers conducted a detailed forensic assessment. The key findings included:

  • The SSD was not recognised by the BIOS or external caddy, indicating a firmware-level failure.
  • The NAND memory chips were intact, meaning data recovery was possible.
  • The SSD controller was unresponsive, preventing normal data access.

To successfully recover the client’s lost files, we implemented a multi-step forensic NVMe SSD recovery strategy:

Step 1: SSD Chip-Level Diagnosis & Repair

  • Used Acelabs PC3000 SSD Edition to diagnose firmware corruption.
  • Reflashed the firmware to stabilise the SSD controller.

Step 2: NAND Chip-Off Recovery (If Needed)

  • If direct recovery failed, we planned to remove and read the NAND memory chips manually.
  • Used a Memory Chip Reader to extract raw data from the NAND modules.

Step 3: Data Extraction & File System Repair

  • Repaired damaged NTFS file system structures to restore missing directories.
  • Extracted and validated all personal and business-critical files.

Step 4: Data Integrity Check & Secure Transfer

  • Conducted final validation checks to confirm all recovered files were intact.
  • Successfully transferred the restored data to a new high-performance external SSD.

The Result

We successfully recovered 99.4% of the client’s lost files, including:
✅ Personal and business documents, spreadsheets, and PDFs
✅ Multimedia files, photos, and videos
✅ Software configurations, installed applications, and project data

The client was able to fully restore their critical files, avoiding a major data loss crisis.

Why Choose Brighton Data Recovery for NVMe SSD Recovery?

✅ 25 Years of Expertise – Specialists in NVMe SSD firmware, NAND chip, and controller-level recovery.
✅ Forensic-Level SSD Repair – Using Acelabs PC3000 and Memory Chip Readers for deep data extraction.
✅ Fast & Secure Process – Ensuring complete confidentiality and successful recovery.

If your NVMe SSD is not being recognized or has suffered a firmware failure, contact Brighton Data Recovery today for expert SSD recovery services!